The headline article in today’s AdAge looks at how car dealerships are utilizing video. It focuses on one particular dealership who has created a nice little (viral) video espousing the concept of transparency and honesty. Hold on, a car dealership saying it’s honest? It might take more than a highly staged video to convince us of that, but nevertheless the event is interesting to me on a number of levels:

1. The accessibility of video: largely thanks to Apple, video creation tools (both hardware and software) professional video creation can meet almost any budget. Of course this depends on your expectation and demands for quality. Distribution tools such as YouTube also offer access to a broad audience, if the content is good enough. Imagine spending $50k on a video and reaching a million people without any additional media spend. Amazing (potentially). Added to this, the fact that the spend is easily measured and analyzed.

2. Increasing the effectiveness of your website: according to Larry Pryg , national marketing and ad manager for General Motors Corps, certified-used-auto business, websites with video are twice as likely to general calls or emails from shoppers to dealers.

Of course, this video has to be engaging and entertaining and, most importantly in my opinion, demonstrate utility; it’s got to be informative, useful and empower the viewer to make intelligent qualified decisions - hopefully quick ones that result in check writing etc. Many dealers still just re-purpose TV commercials, which is OK, as many car ads are stil among the best (most entertaining and well produced) but, of course, there’s an opportunity with the online space and a great expectation of users to offer more interaction and information.

3. Transparency: the main ad this article references from the Clay Corp in Norwood, Mass, attempts to offer transparency and honestly by explaining the typical ways (other) car dealers try to screw you over. Ever since Naomi Klein wrote ‘No Logo’ in 2000 I’ve been convinced by the idea of discussion between a brand and it’s audience/customers, rather than the old industrialist approach of preaching brand values from a well staged, er stage. This video doesn’t really embody that notion completely but we feel that it’s vital to empower our clients with the knowledge to make the right decisions regarding digital agencies. So in that vein, we’ve created short documents explaining how to look for and how to buy digital services such as SEO - a practice that is still largely shrouded in smoke and mirrors.

The comparison I’m making here is a potential one: that many agencies, especially digital agencies are already building reputations as charlatans and spinning a web of confusing processes, technologies and TLAs (three letter acronyms). Time to get undresses, and bare all I reckon.