Brilliant though Google and other search engines are at bringing some level of sense and order to the billions of web pages out there, they all still rely almost completely on our ability to look for something in the right way. Keywords are really that - KEY!

Luckily as the amount of content online grows so does the average level of skill of people using search engines. Two years ago the average number of keywords entered into Google’s search field was not much more than 1.5, today it is more like 3.0. We are being more specific when we search which is a good thing - finding a million or more results is hardly a badge of honour now is it?

In spite of this there remains the ‘Did you mean?‘ problem or the ‘Did we mean?‘ problem as I would describe it.

As an agency advising our clients on SEO or search engine optimisation one of the toughest tasks is convincing businesses to think like customers and ensure the way they write about themselves online does likewise. By all means ‘build it’ but they won’t be coming unless the way you talk matches the way they search!

Take Last Exit and PaperVision for example. We are a Papervision3D agency and would like to be found as such when potential clients search for this kind of service online. Because PaperVision is a new technology however the challenge is to make sure we talk about it in the right ways. The correct description for this Flash plug-in is PaperVision3D but a quick check within Google’s Adwords Keyword Tool reveals a whole host of ways people are looking for it - papervision 3d, paper vision 3d or even pay per vision 3d are all commonly used. 

This wouldn’t be a problem but as I say above search engines rely on keywords in a very exact way. Try it yourself - a query of ‘paper vision 3d agency‘ will deliver very different results to one of ‘papervision3d agency‘ regardless of the fact both may be intended to find an agency supplying PaperVision3D.

Granted this all sounds very anal indeed but the truth is that Google and the other search engines are very anal indeed! Words, and the exact way they are used, are all they have to go on when routing that important query of yours to a handful of those 3 billion web pages!

The solution is writing for the web, making frequent reference to important keywords, and writing like the customers you want to attract would ask for you.

The solution is really not rocket-science, or should that be rocket science!

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IBM T30 Thinkpad / Thinkpads aboard the International Space Station

Serial ports and parallel ports remind me of years gone by - of a switch box to select a printer and floppy discs to move data around. Cars with onboard diagnostics, it seems, still use serial ports - and so I found myself on eBay in search of a used PC laptop that could ‘talk’ to my (frequently poorly) BMW. I could sketch almost every incarnation of Apple’s Powerbook from the 3400c through Wall Street G3, Titanium G4 until the MacBook Pro of today - and argue the case for their inclusion in any museum of industrial design - but a PC laptop? If there was an iconic design among the 8,148 laptops listed then I couldn’t remember it.

You realise you are a geek when you find yourself strangely excited by wading through people’s cast off laptops (viewing eBay’s list by ‘time ending soonest’ helps). But it was on another site that I saw the link ‘RS232 computers’. (If you think DOS is something you do at the weekend then those characters specify a serial port, the things we used to use before USB came along). For sale were a war chest of IBM T series laptops. Now I remember those machines for having a nipple instead of a trackpad and as anyone in the design profession knows that is no way to operate Word let alone Photoshop. They were not, therefore, on my radar. But if you look past the nipple you find a design that has stood the test of time far better than any of its contemporaries. And build quality that means they are still around, and still valuable. Why?

As ever, Wikipedia has the answer. Product of a collaboration between corporate head of the IBM design programme Tom Hardy and industrial design legend Richard Sapper, the ThinkPad is a monument to the realisation that design can be a powerful differentiator in any market; a design that is somehow so ‘right’ that it makes a modern Sony Viao look ever so slightly off the pace. No wonder Nasa’s astronauts took them on the Space Shuttle. These things are cool. They are also from IBM, an Intercontinental Ballistic Missile of a brand that, now it has departed the PC market, I find I quite miss.

They even made the machine for me - a 2002 ThinkPad T30 - the only model that came with a trackpad and a serial port, and mine is arriving from specialist Viper IT today. I can’t wait.

My tip for the new design leader in the land of PC notebooks? Dell, by a country mile.

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As a digital agency, one might think it odd that we’re producing our reel as a hard media, DVD. In deed, it has been a bone of contention for some time and thats why, several months after completing our 2008 Design Reel
, we are only just approving the production. After laboring over the reel itself, we’re spending a fair penny on mastering, duplication, packaging and distribution. So I’m still asking why? when we’ve done a great job encoding at different sizes and serving. Electronic distribution is easy and basically free and above all: immediate. As a digital agency, perhaps we should be committed to the channels we predominantly work within? The answer is punctuated by a single word that my partner at Last Exit often heralds “RELEVANCE”. On top of that, I would like to add “penetration” and “visibility”. Our in-boxes are, unfortunately crowded with enough spam to fill a million cheap sandwiches and whilst we can use many different creative tactics to draw attention to a mailer, we believe in a multi-channel and relevant approach that taps into the the behavioral characteristics of our audience. Ours is splie between CMOs at the brands themselves and producers/CDs at ad agencies. Both sets have spent much more time in TV/Radio than in interactive and whilst the transition is happening it’s important to bridge the gap, speak the right language and not to be too disruptive.

So, our belief is that receiving a well designed, beautifully produced DVD (spot glossing and all) will, at the very least, leave an impression in the recipients mind (even if they never actually load the disk into a player) backed by the appropriate and well timed follow up. This is a tried and true and simple tactic that has worked for many reps and EPs in the advertising and motion business and whilst there’s not model for reps in interactive, we’ll give this a go.

Here’s a few screen shots. You can view the reel here, or let us know if you’d like to receive DVD.

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We are immensely proud to announce the launch of a cracking piece of work for the JSF UK industry team - comprising BAE Systems, GE Aviation, MartinBaker, MBDA and Rolls Royce.

Fantastic result reflecting phenomenal innovation in the form of the Joint Strike Fighter which will replace the iconic Harrier Jump Jet in 2012.

Check out the site by clicking HERE.

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Have you seen our latest reel?  Check it out:  LAST EXIT Design Reel

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We’re very happy to announce that Last Exit has expanded across the pond to London, UK.  The new office reunites me with my old college buddy and ex-Deepend partner Fred Brown.  Fred heads up the office with his long time business partner Simon Gifford.  The tight network of relationships start to get a little confusing so we’re going to add a little network diagram on our site to explain it all.  Needless to say it’s a great story and brings together a group of people with a lot of trust, synergy and very complimentary skills.We’re already beginning to prove that it is possible to collaborate with sibling offices across vast distances and time zones having successfully pitched for a couple of jobs.

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